1.1 Orders will only be shipped once Polo has received payment of the full purchase price for the goods and all charges and costs relating to the products.
1.2 Polo offers free delivery on orders that exceed the minimum limit published on the Website from time to time. In respect of orders that are less than such limit, Polo shall charge a non-refundable delivery fee. The delivery fee is dependent on the User’s delivery address and will be displayed during checkout.
1.3 Every reasonable effort is taken to ensure that the delivery costs displayed on the Website are correct at the time of purchase. However, if a delivery fee is incorrectly displayed, Polo will not be obliged to deliver products at an incorrect delivery fee. Polo shall only be liable to return payment already made by the User in the case they choose to cancel the sale once they have been made aware of the correct delivery fee.
1.4 Polo will not deliver any products to postal addresses (such as Post Office box addresses).
1.5 The User acknowledges that Polo outsources delivery and collection services to a third Party courier company. Accordingly Polo cannot be held liable for any loss or damage caused by the courier company on delivery and/or collection.
1.6 Unless otherwise agreed or stipulated in the User’s order or on the Website, the User’s order will be delivered by the courier company within 7-14 Business Days, to the address provided by the User during the order process. In order to receive delivery of an order, the User must ensure that someone will be available at the delivery address between 8:00 and 17:00 on Business Days. (A Business Day is any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa.) The User will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by the User.
1.7 The User acknowledges that Polo shall rely on the accuracy of the delivery address as provided by the User. Polo does not verify the accuracy of any particulars of a delivery address provided by the User. The User shall check the accuracy of the delivery address every time when placing an order. Polo shall not be liable for any costs, loss, damages or claims incurred by the User relating to an inaccurate or incorrect delivery address provided by the User.
1.8 Polo will make an effort to ensure that delivery takes place within the time period specified on the Website in relation to the User’s order. However, the size and quantity of an order as well as the distance between Polo and the delivery address provided, amongst other circumstances, may require a longer period for delivery. The User will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on Polo’s invoice.
1.9 Ownership of products ordered will pass to the User upon Polo receiving full payment for such products. Risk in respect of ordered products will pass to the User once they have been collected from Polo’s premises by the relevant courier. However, orders are covered by the courier’s insurance, subject to the terms and conditions of such insurance. If products are lost or damaged in transit, Polo will not be liable for such loss or damage. Despite this, Polo may, in its sole discretion, choose to refund or replace lost or damaged products. However, such refund or replacement will not cause Polo to be liable for the loss or damage or create any obligations for Polo in relation to the damage or loss.
2. CANCELLATION AND RETURNS
2.1 The User is responsible for inspecting ordered products upon arrival. If, upon delivery, it appears that a product has been opened and/or is clearly damaged, the User must bring this to the attention of Polo by logging a return online. Upon inspection and subject to Polo’s sole discretion, Polo may repair or replace the product should the User request same.
2.2 The User is entitled to return an order within 30 (thirty) days after receiving delivery thereof, provided that the product has not be used, is still saleable and/or is in its original condition with all labels and/or swing tags still intact. Underwear, swimwear, bodysuits, earrings and intimate wear cannot be returned.
2.3 In order to receive a refund, a User must log a return on the Website. Any product returned must be accompanied with the User’s proof of payment in respect of such product.
2.4 Polo apparel and accessories may be retured directly at a Polo retail store.
2.5 Polo homeware may only be returned via the online returns process.
2.6 If a product is returned in terms with these Terms, Polo will, following receipt and examination of such product, and within 7-14 Business Days, reimburse the User with the purchase price paid by the User for the product, excluding any applicable delivery costs and/or charges. The User will be responsible for the costs of returning the products to Polo. The risk of loss of or damage to the products will remain with the User until they products have been received by Polo.No provision stated in these Terms regarding Polo’s cancellation and returns policy will affect or be interpreted to deny the User any of the User’s unalterable statutory rights, to the extent applicable. If and to the extent that the Consumer Protection Act, 2008 (CPA) applies, Users shall be entitled to return products that have material defects in accordance with the CPA’s provisions.
Valued Polo customers. Kindly note that due to the national lockdown all deliveries will be delayed. Deliveries will resume once the lockdown is lifted from 17 April onwards.