FAQ’s

1. PLACING AN ORDER

1.1 Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders on the Website.

1.2 Polo will not deliver goods to addresses outside South Africa.

1.3 By placing an order, the User represents and warrants that:

1.3.1 the User is legally capable of entering into binding contracts;

1.3.2 the User is at least 18 years of age; and

1.3.3 the User agrees to be bound by these Terms.

By doing so, the User accepts that Polo will rely on the User’s representation that the User has unfettered legal capacity to contract and that the User is over 18 years of age.

1.4 Before proceeding to finalise an order the User will be given an opportunity to review and, if required, correct the contents of the User’s order as well as any information or addresses provided.  Upon finalising this process, notification thereof will be sent to Polo and the User’s order will only be deemed to be accepted once Polo has processed such order and sent the User a confirmatory email.

1.5 The products and prices displayed on the Website are only valid while stocks last.

1.6 Polo will in no way be held liable to provide a product at an expired price or where the product concerned is no longer in stock or available.

1.7 The products described or graphically represented on the Website may differ in colour, shape, form, design, contents and appearance from the final product delivered.

2. CANCELLATION AND RETURNS

2.1 The User is entitled to return an order within 30 (thirty) days after receiving delivery thereof, provided that the product is in its original condition and any and all labels and swing tags remain intact. Underwear, swimwear, bodysuits, earrings and intimate wear cannot be returned.

3. PROMOTIONAL VOUCHERS

3.1 Promotional vouchers may be issued electronically in Polo’s sole discretion.  Users do not have a right to promotional vouchers, and promotional vouchers cannot be earned. Promotional vouchers are issued under specific terms and conditions regulating when and how they may be used. Promotional vouchers are issued for limited validity time periods. Promotional vouchers can be used to secure a discount on the Website, provided that the promotional voucher is valid and has not expired.

3.2 Some promotional vouchers may be subject to a minimum spend requirement or other conditions, as communicated in the information accompanying the promotional voucher.  

3.3 To utilise a promotional voucher and claim the applicable discount in respect thereof, a User must insert the relevant discount code into the promotional voucher code box provided at check out.

3.4 Returns will be refunded at the actual rand value paid per item after the respective promotional voucher discount is applied.

3.5 Promotional voucher codes are not valid on any discounted items and promotional voucher codes may not be used in conjunction with any other offers on the Website.

3.6 Promotional vouchers cannot be exchanged for cash and the full value must be utilised by a User.

4. GIFT CARDS

4.1 Polo may from time to time make electronic gift cards available for use on the Website towards the purchase of Polo products. Gift cards can only be redeemed while they are valid and an expiry date cannot be extended.

4.2 Gift cards cannot be:

4.2.1 used to purchase other gift cards or  promotional vouchers;

4.2.2 exchanged for cash; or

4.2.3 transferred to any other person.

4.3 A gift voucher cannot be used to purchase a cart that is of higher value than the voucher.  If the cart is of lower value than the voucher, the residual amount will be a balance on the voucher.

4.4 Polo shall not be held liable for the loss, theft or illegibility of gift vouchers, and gift vouchers will not be replaced.

5. CONTACT DETAILS

Polo’s Customer Service Centre can be contacted on 011 258 7600 or at  info@polo.co.za

6. DISCLOSURE OF INFORMATION

Merchant: LA Retail Holdings Proprietary Limited

Registration number: 2005/014410/07

Physical address: Corner Eastern Service & Impala Road, Marlboro, Sandton

Postal address: P O Box 1452, Kelvin, 20154

Telephone number: 011 258 7600

E-mail address: info@polo.co.za

Website address: www.polo.co.za

VAT number: 4730220383

Polo will receive service of documents in legal proceedings at the above physical address.

Place of registration: Republic of South Africa.

7. WHERE CAN I FIND GENUINE POLO PRODUCTS?

7.1 You can find genuine Polo products at any Polo Retail stores or selected Edgars and independent stores.

8. IS POLO SOUTH AFRICA THE SAME AS RALPH LAUREN?

8.1 We are not Ralph Lauren, we are Polo South Africa. We are not affiliated with Ralph Lauren however, we have agreed exclusive rights in sub-Saharan Africa.